Welcome to Aurelis Grande
At Aurelis Grande Furniture Trading L.L.C., we believe that trust is built not only through exceptional products, but also through transparency, integrity, and respect for our customers.
Whether you’re furnishing a private villa, creating an outdoor retreat at home, or designing a hospitality space, we are committed to protecting your personal information and handling it responsibly.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or purchase products from us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information that you voluntarily provide when interacting with our website, contact us, request information or place an order.
This may include:
- Full Name
- Email Address
- Phone Number
- Delivery Address
- Billing Address
- Company Name (where applicable)
- Any information you choose to provide when contacting us
When you place an order, we also collect information necessary to process your and fulfil your purchase, including:
- Products Ordered
- Order History
- Delivery Preferences
- Order Status
- Payment Status
We do not collect or store your payment card information.
2. Payment Processing
To ensure secure online transactions, all payments are processed through PayPal, an independent third-party payment service provider.
When you proceed to checkout, you may be redirected to PayPal’s secure payment to PayPal’s secure checkout environment to complete your purchase.
Aurelis Grande does not directly process, store, or have access to your full payment card details. Your payment information is submitted directly to and processed by PayPal in accordance with its own Privacy Policy, terms and security standards.
3. Information Collected Automatically
When you browse or interact our website, certain technical information may be collected automatically, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent on the Website
- Referral Source
- Website Usage Statistics
This information helps us improve the functionality, security, and performance of our website.
5. Cookies
Our website uses cookies and similar technologies to provide a better browsing experience.
Cookies help us:
- Remember your preferences
- Improve website functionality
- Analyze visitor behavior
- Measure website performance
- Support marketing and advertising activities
You may disable cookies through your browser settings; however, some features of the website may not function properly.
6. Sharing Your Information
We respect your privacy and never sell or rent your personal information.
We may share your information only with trusted third-party service providers when necessary to operate our business, including:
- PayPal (payment processing)
- Delivery and logistics providers
- Website hosting providers
- Analytics providers
- Marketing platforms
- Government authorities where required by applicable law
All third-party providers are expected to handle your information securely and in accordance with applicable data protection laws.
7. Data Security
Protecting your personal information is a priority for us.
We implement appropriate technical and organizational measures designed to protect your personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
While we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- Process, fulfil, and manage orders
- Provide customer service and respond to enquiries
- Maintain transaction, business, tax, and accounting records
- Prevent fraud and protect the security of our services
- Establish, exercise, or defend legal claims
- Comply with applicable legal and regulatory obligations
When your information is no longer required, it will be securely deleted or anonymized where appropriate.
9. Your Rights
Subject to applicable data protection laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
- Object to certain processing activities
- Request a copy of your personal data
To exercise these rights, please contact us using the details below.
10. Third-Party Services
Our website may contain links to third-party websites or integrate third-party services.
We are not responsible for the privacy practices or content of those external services.
We encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Our products and services are intended for adults.
We do not knowingly collect personal information from individuals under the age of 18.
If we become aware that such information has been collected, we will promptly delete it.
12. International Data Transfers
As we serve customers from different countries, your personal information may be transferred, stored, or processed outside your country of residence where necessary to provide our products and services.
We take reasonable measures to ensure that any such transfers are conducted securely and in accordance with applicable data protection laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will become effective immediately upon publication on this page, together with the revised Effective Date.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us.
Aurelis Grande Furniture L.L.C.
Dubai, United Arab Emirates
Email: info@aurelisgrande.com
Phone: +971 58 520 3007