Delivery at Aurelis Grande
At Aurelis Grande, we understand that reliable and timely delivery is an important part of every purchase. Whether you are furnishing a private home, a villa, a restaurant, or a hospitality project, we strive to ensure that every order arrives safely and in excellent condition.
This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.
1. Delivery Locations
We currently provide delivery services within the following locations in the United Arab Emirates:
- Dubai
- Abu Dhabi
- Sharjah
- Ras Al Khaimah
If your project is located outside these areas, please contact us before placing your order. We will do our best to arrange delivery whenever possible.
2. Order Processing
Orders are processed after payment has been successfully received and confirmed.
Processing times may vary depending on:
- Product availability
- Order size
- Delivery location
- Public holidays
- Special or customized orders
Our team will contact you to confirm your order details and delivery arrangements if necessary.
3. Delivery Time
Estimated delivery times are provided for guidance only and may vary depending on product availability and delivery location.
While we make every effort to deliver orders on schedule, delivery dates are estimates and cannot be guaranteed.
Unexpected circumstances beyond our control, including weather conditions, traffic, supplier delays, or force majeure events, may affect delivery times.
4. Delivery Charges
Delivery charges are not included in the product price and are payable separately.
The cost of delivery is calculated individually for each order and depends primarily on the delivery location, as well as the size and specific requirements of the order.
Delivery costs may vary depending on:
- Delivery location
- Order size
- Product dimensions
- Delivery requirements
- Accessibility of the delivery address
The applicable delivery charge will be calculated and clearly communicated to the customer before the order is confirmed and payment is completed.
Product prices displayed on our website do not include delivery fees unless explicitly stated otherwise.
5. Delivery Requirements
To ensure a smooth delivery process, customers are responsible for:
- Providing accurate delivery information
- Ensuring access to the delivery location
- Informing us of any access restrictions before delivery
- Being available, or arranging for an authorized representative to receive the order
Additional charges may apply if delivery cannot be completed due to incorrect information or restricted access.
6. Inspection Upon Delivery
We kindly ask customers to inspect their order upon delivery.
Please verify:
- Quantity of items
- Product condition
- Visible damage
- Missing items
If any issues are identified, they should be reported immediately to our delivery team or by contacting us as soon as possible after delivery.
Photographs of any damage are appreciated to assist with the review process.
7. Damaged or Incorrect Deliveries
If your order arrives damaged, incomplete, or incorrect, please notify us as soon as reasonably possible after receiving your delivery.
To help us resolve the issue efficiently, please provide:
- Your order number
- Description of the issue
- Supporting photographs (if applicable)
Each case will be reviewed individually, and we will work with you to determine an appropriate solution.
8. Delays Beyond Our Control
Although we aim to deliver every order on time, delays may occur due to circumstances beyond our reasonable control, including but not limited to:
- Severe weather
- Government restrictions
- Customs procedures
- Transportation disruptions
- Supplier delays
- Force majeure events
Aurelis Grande shall not be held responsible for delays resulting from such circumstances.
9. Ownership and Risk
Ownership of the products transfers to the customer once full payment has been received.
Responsibility for the products transfers upon successful delivery to the customer or their authorized representative at the agreed delivery location.
10. Failed Deliveries
If delivery cannot be completed because:
- the customer is unavailable;
- the delivery address is incorrect or incomplete;
- access to the property is not possible; or
- the customer requests a change after dispatch,
additional delivery charges may apply for a subsequent delivery attempt.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Aurelis Grande
Dubai, United Arab Emirates
Email: info@aurelisgrandel.com
Phone: +971 58 520 3007